SERVICE INFORMATION & SUPPORT
Need to confirm service status? Start here
Find service scope and the route to support. Live production health requires confirmation from monitoring or the support team.
What you can report
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Sign-in and workspace accessNo public monitoring status
Sign-in failures, invitation acceptance or project access issues.
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File uploads and preparationNo public monitoring status
Upload failures, field mapping or validation messages.
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Instant / Expert modeling jobsNo public monitoring status
Queuing, execution, cancellation or result access; engine availability depends on deployment.
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Budget simulation and reportsNo public monitoring status
Scenario calculation, saving, export or metric-definition issues.
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AI insightsNo public monitoring status
Failed interpretations, interrupted responses or evidence-reference issues.
Include these details
- The time and timezone when the issue occurred.
- The page, task identifier and the behavior you expected.
- Reproduction steps and a redacted error message.
Do not include passwords, access tokens or raw client data.
Contact support →Releases and service incidents
The changelog describes product changes and is not a substitute for service monitoring. Verified service incident records are not currently published here.
View product updates →Page content updated: 2026-10-29. This is the editorial update date, not a service health-check timestamp.